Return & Exchange Policy

We want you to love your purchase! If something isn’t quite right, here’s how we can help:

Returns

If you received a defective, damaged, or wrong item, please contact us within 7 days from receipt with photos so we can replace it with the same item that you ordered - at no extra cost. 

Items must be unused, unworn, unwashed, and in their original packaging with tags, if any, attached.

Exchanges

We accept a one-time size exchange - no questions asked - within 3 days from receipt.  

We can exchange your item for a different size or color (of the same item that you ordered), depending on availability. Should it not be available, we can replace it with a different item with an equal or greater value, subject to the payment of the difference. If the value of your preferred item is of lesser value, we will issue a store credit for the difference.

NOTES:

1. Requests for return or exchange due to change of mind is not allowed.
2. Clearance items are not eligible for exchange.

How to Start a Return/Exchange

1. Email us at carryonbaby.ph@gmail.com with your order number and request.

2. Our team will send you instructions and the return address.

3. Once we receive and inspect your item, we’ll process your request and update you on the status thereof.